Terms and conditions

Terms and conditions

Conditions of sale

Accepting an order
Receipt of confirmation of an order by email does not automatically mean that the Les Moulins de l'Isle-aux-Coudres corporation accepts the said order and is not confirmation that the Corporation undertakes to sell the tickets. The Corporation reserves the right, without further notice, to refuse to do business with a customer and/or to set a quantity limit for any item in an order. At any time, it may be necessary for Les Moulins de l'Isle-aux-Coudres to verify personal or credit card information before accepting any order.

Legal guarantees
These legal guarantees also apply to this sale.

This warranty cannot in any way reduce or eliminate the manufacturer's legal warranty where this exists.

Online ticket purchase
A few minutes after confirming your purchase, you will receive a confirmation email. A receipt will be attached to this message. This email does not give you access to an event. Only the ticket attached to the email allows you to visit the event you have selected.

The electronic ticket must be printed and presented upon arrival at Moulins de l'Isle-aux-Coudres. If several tickets are purchased, each ticket presented at the entrance will give access to the site and must be given to the reception manager. Photo identification may be requested to validate the identity of the person whose name appears on the ticket.

Liability and reimbursement
The electronic ticket constitutes a contract between the buyer and Les Moulins de l'Isle-aux-Coudres. The buyer agrees to pay the amount indicated on the receipt, including service fees if applicable. The amount invoiced will appear on the next account statement under the name of Les Moulins de l'Isle-aux-Coudres. No refunds or exchanges will be given unless the event is canceled. In such a case, the buyer
must contact the administration of Les Moulins de l'Isle-aux-Coudres at 418-760-1065. The holder of an electronic ticket assumes all responsibilities for risks and dangers which may arise from the visit, whether suffered before, during or after it and waives any claim for loss or damage resulting from any cause whatsoever. either. The corporation Les Moulins de
l'Isle-aux-Coudres cannot be held responsible for any direct or indirect problems or damages that may arise during the visit.

Types of Email

It is important to note that the time it takes to receive the confirmation email may vary depending on the type of email used. If this email is not received, the buyer must contact the administration of Les Moulins de l'Isle-aux-Coudres at 418-760-1065. Don't forget to check your junk mail. After identity verification, the confirmation email will be redirected to the buyer at the email address indicated in their file.

If you are using Outlook Express and are unable to open the
attachment that contains your e-ticket, we suggest the
following procedure:

- Click Tools, select Options and click Security.

- You will then see the statement: Do not allow the opening or saving of attachments that may contain a virus. You need to uncheck this option and click Apply.

- Then return to your email, open the attachment and print your ticket.

- If you wish to keep the security option for your next emails, simply return to the Security tab and check the Do not allow the opening or saving of attachments likely to contain an email option. virus again.

- Bring, during the visit, a photo ID and the credit card used to purchase the ticket.

- Protect your ticket like any other valuable object.

- Never buy an electronic ticket from a stranger. This may be an unauthorized copy. The electronic ticket has no resale value.

Pets are not accepted during your visit.

Exception: Service animals are accepted with medical proof or any other document certifying it.

Need help?
For any questions relating to the online purchasing service, do not hesitate to contact the administration of Moulins de l'Isle-aux-Coudres, between 9 a.m. and 4 p.m., Monday to Friday, at 418-760- 1065.

When the event is in progress, an attendant will be able to help you during the hours of the event. You can also communicate by email with the Les Moulins de l'Isle-aux-Coudres administration at admin@lesmoulinsdelisleauxcoudres.com

Thank you for using the online purchasing service of
Moulins of Isle-aux-Coudres. Good visit !

Product Description
The Les Moulins de l'Isle-aux-Coudres corporation does everything in its power to ensure the greatest accuracy on the site. However, the Corporation does not guarantee that the description of the products and any other content of the site www.lesmoulinsdelisleauxcoudres.com are accurate, complete, reliable, up-to-date or error-free. If a product offered by Les Moulins de l'Isle-aux-Coudres does not conform to its description, your only recourse is to contact the administration of the

The prices of our products are indicated in Canadian dollars, and applicable taxes are added. All orders, regardless of their origin, are payable in Canadian dollars. The Les Moulins de l’Isle-aux-Coudres corporation reserves the right to modify
its prices at any time. Products are always invoiced based on the prices in effect at the time the order is placed.

The Les Moulins de l'Isle-aux-Coudres corporation is subject to sales taxes applicable in Canada. The added taxes will be the QST (Quebec sales tax) and the GST (Goods and services taxes).

Payment for your online purchases is made by credit card: MasterCard or Visa. The proposed fees must be paid according to the payment procedure described during the registration process. The customer agrees to pay the total cost and charges
relating to the product purchased, including taxes. The Corporation may modify the price after notifying the customer. The customer is solely responsible for effective payment of the product purchased. Only the user is responsible for payment by credit card for the service offered. The Les Moulins de l'Isle-aux-Coudres corporation is not responsible for payment problems related to the operation of the e-commerce service.

Closure of the site
In the event of an emergency, climatic phenomena, force majeure or other causes
being assimilated to it, the Les Moulins de l'Isle-aux-Coudres corporation reserves the right to temporarily close access to the site, within regular opening hours, without any compensation.

Please note that in the event of a resumption of health measures due to a pandemic, our facilities are subject to health safety measures which, at any relevant time, may be imposed on us by the authorities, including temporary closures. We therefore ask you to consult our site to inquire about these measures and the resulting limitations. Please know that we are sorry for these inconveniences, which are aimed first and foremost at your protection. 

Return / Refund
No refunds or exchanges will be given.

Policy & Privacy

Les Moulins de l'Isle-aux-Coudres are keen to ensure the protection of information transmitted via the Internet network as well as respect for your
privacy and, to ensure this, rigorously controls the way in which personal information is used and communicated.

This policy
of confidentiality sets out the elements of protection of personal data collected
by Moulins de l'Isle-aux-Coudres , via the use of our website, and which you acknowledge, through its use, that you comply with the practices described in this confidentiality and security policy.


Your personal information is collected when you purchase products or admission fees through the Website, requiring the transmission of your name, address, email address and, if you complete the purchase, your payment information. .


The information collected about you via the website allows us to provide the services and to communicate with you regarding them. These
information is of the following order:

Information you provide yourself

We use the information you enter, on our website or otherwise, to, among other things, respond to your requests and communicate with you, if necessary.


Like many websites, we use cookies, which allow us to
to improve your browsing experience on our website and to better understand its use. “Cookies” are small files that are
stored on your computer when you visit our website. They contain information such as the display language and some
browsing habits. The information collected by cookies is confidential and anonymized at all times. You can disable or block
“cookies” by configuring your browser settings.


We do not disclose any of the information collected to outside third parties without
your prior consent. The information collected is only visible and used by ticketing and online purchasing.


We are not responsible for the practices employed by websites linked to or accessible from our website, nor the information or content found there. When you use a link to go from our website to another site,
our privacy policy no longer applies. Browsing and interaction on any other website, including those linked to our site, is subject to that website's own rules and policies.


We take appropriate security measures to protect your personal information from unauthorized access, modification or disclosure. Only duly authorized employees and representatives of Moulins de l'Isle-aux-Coudres may have access to your file in the strict exercise of their duties.

We have implemented state-of-the-art security measures to protect you against the loss or unauthorized use of information about you that we and our associated sites collect, including
information relating to your credit card.


Do you have questions about our privacy policy?

Contact the person responsible for personal information at Les Moulins de

Blanche Dufour

418 760-1065


The personal information manager will contact you within thirty (30) days of receiving your message.


We reserve the right to modify this privacy policy. Any changes will be posted on our website and will take effect immediately.